Yes. We provide tracking information with ALL orders, regardless of the shipping method selected. When your order has finished processing, your tracking information will be automatically sent to the email address you have associated with your account. 

Checked out as a guest? Your tracking and confirmation will be sent to the email address you provided upon checkout. 

Yes! If you are local and would like to pick up your order from our store location in Vilano Beach, simply select ‘In-Store Pickup’ when you checkout to save on shipping and associated fees. 

St. Augustine Marina is a small, family owned business that has, up until recently, relied on ‘the old way‘ of doing business – that is, in person.

As of the launch of our new website, we have started making efforts to switch to a transaction and inventory system that is more in line with the digital era. Each item you see listed in our online store has to be catalogued and updated by hand in order to publish the item online. For this reason, our online store is slowly but surely growing and more items will become available for online purchase, shipping, and pickup as they are added. 

You may request an item be added by contacting admin with an email to 20*****@st************.com“>ad***@st************.com for your suggestion to be considered for addition. 

We ship once, sometimes twice, a week on average. The exception being if we have a particularly large volume of orders one week or expedited shipping options are selected.

Please allow up to 5- 7 business days for processsing, particularly for large orders. You will receive confirmation and tracking updates to the email provided as they are available. You may contact us at any time with questions related to your order. 

We offer payment over the phone by credit or debit card as a convenience to our customers that would rather have their payment processed by our staff. 

You may select this option and make your payment within 7 business days for your order. You MUST contact the store during business hours to have your payment securely processed by our staff. 

You may also provide updated payment information in the event that your payment failed online this way. For your safety, please DO NOT EMAIL US YOUR PAYMENT OR ACCOUNT INFO!

We apologize for the inconvenience but we are currently unable to accept loan payments or installments for boats or outboards online at this time. 

You may choose to pay by phone by calling the store or come in to make your payment. 

From time to time, we may purchase the postage for an order when the order is still being processed just before the order is placed for pickup by your chosen carrier. If your order is showing it has shipped and you are seeing this message, please allow 72 hours for your tracking to update. 

If you have not received tracking updates on your order and you have allowed at least 5 business days for updates, please contact customer support for assistance. 

We apologize for this unfortunate outcome! For this reason, we highly recommend our customers purchase shipping insurance, utilize USPS priority mail shipping or UPS / FEDEX to ensure that you are covered in the event your package is lost or damaged in transit. 

**Please note, St. Augustine Marina Inc. may not be held responsible for any item(s) lost or damaged in transit, however, we will always do our best to accomodate you if you contact customer support with your details. 

WAS YOUR PACKAGE INSURED? Contact customer support with your order details so that we can start an insurance claim on your behalf with your chosen shipping carrier. You may also do so yourself by contacting the carrier with your tracking number, however, in most cases this must be done by the merchant in order to receive shipping fee reimbursement. 

Refunds for lost or damaged packages can take several weeks to investigate and process. If the carrier finds that the claim is valid, your account will be refunded the principal (max) insurance amount for the order, minus any taxes and shipping fees charged to us for the shipment. This amount will only be disbursed to the payment method on file. If you checked out as a guest, you may receive store credit for your purchase. 

You may select shipping insurance options on checkout or you will receive the benefit of insurance if you select UPS Ground or Advantage or USPS Priority Mail Flat Rate or Standard at checkout. Insurance amounts may vary between carriers and what can be selected upon checkout. 

If you received FREE SHIPPING and met the qualifications, your order will automatically include insurance up to $100.

No, we do not allow the purchase of outboards or watercraft online nor do we authorize payments online for purchases of this nature. 

No, we currently do not allow for warranty claims or registration to be done online / accessed by our customers. Your purchase will be registered in store when finalized and you will be provided all necessary documentation at that time. 

Prices will naturally vary between platforms, particularly third party platforms like ebay, due to the commission and other fees that are charged by the platform for simply using the platform to facilitate the transaction. 

Items may be more or less depending on where you choose to purchase them. St. Augustine Marina Inc. utilizes multiple avenues for retail purposes and your purchase with us through these platforms is considered just as valid and held under the same policies as any order placed directly through us. 

We will not honor requests for refunds for items purchased for the sale price on one platform or in store pro-rated or otherwise. All sales on alll platforms are considered FINAL unless special circumstances arise where a refund or store credit is the best course of action. 

Due to the nature of our products anfd services, all sales are considered final regardless of the platform you do buiness with us on – taking the platform’s own policies into consideration. 

However, we understand that circumstances come about where a refund or store credit is the only way to handle it or where a cancellation is the best course of action. 

To submit your request, contact su*****@st************.com with your order details and any important information regarding your request, including photos of the damages or incorrect item(s). If an item is missing from your order, please inlude a copy of your invoice or receipt to receive the fastest response. 

All requests must be authorized by our retail store before they may be disbursed or followed up on. Please allow up to 14 businesss days for approval. We will update you on the status of your request when approved or denied via the email address provided. You can expect to receive your refund to the the payment method used at checkout or as a store credit / gift certificate. We do not process item exchanges under any circumstances.

Your financial institution may take up to 30 days to redisburse any disputed funds exchange depending on the payment method used and your bank. If your refund has been approved and you do not see the credit on your statement within 90 days, contact your financial institution to confirm that the funds have been disbursed and are on hold. 

NO. We do not accept physical cheques, cash by mail, or virtual / e-cheque as payment options. You may pay cash, cheque, or card if you decide to pickup your order from our retail store.

We purge personal data and sensitive data from our databases if your account goes unused (that is, no logins or purchases / account activity) for 12 months. This is to ensure our records are up to date, accurate, and to prevent hacking and bots from gathering your data. 

If you can’t log in to your account and have tried resetting your password, please make a new account if you wish to use our online service. We apologize for the inconvenience and assure you that this is done to keep your privacy and data safe. 

St. Augustine Marina Inc. uses a few different email accounts. To ensure that your request or inquiry reaches the right person, use the following directory. 

• su*****@st************.com for customer service, purchase / order requests and inquiries
• sa***@st***************.net for in store pickup, past puchase, watercraft, loan, and business inquiries. This is the direct line to our business. 
• ad***@st************.com for everything else 
• sa*************@gm***.com this email address is used from time to time as a back up email used for all accounts 
• Auto generated emails will either be noted as noreply or autoemail @jotform.com or staugmarina.com 

If you receive an email that is not from any of the addresses listed above, IT IS NOT LEGITIMATE.
Be vigilant – scammers will often make minor changes to web addresses and email addresses that go unnoticed, such as adding additional dashes or ‘.’ (st.augmarinainc.com is not staugmarinainc.com!)

Please note, we WILL NEVER ask for your password, payment information, or other sensitive information by email.

We will NEVER contact you, aside from purchase related auto-generated communications, by phone or email unless you initate contact FIRST.

If anyone contacts you claiming to be a member of our staff or an employee requesting sensitive information, IGNORE IT – redirect to your SPAM folder. 

DO NOT click any links that may be present in one of these fraudulent emails – including if you receive a password reset email from us that you did not ask for. This could be an attempt to access your account. 

DO NOT DOWNLOAD ANY ATTACHMENTS from an unauthorized email address – this can allow hackers to access your data and sensitive information stored in your computer, mobile device, or tablet. 

If you are not sure, reach out to one of the verified email addresses above and ask if we need information from you or have attempted contact.

Staugmarinainc.com and St. Augustine Marina Inc. may not be held liable for any fraudulent transactions or identity theft perported by individuals impersonating any affiliate, employee, or staff. 

This requires pre-authorization, but the short answer is yes! To start this process, contact us.